This review is from: Hamilton Beach Digital Simplicity Deluxe Rice Cooker/SteamerI've had the unit for about a month and have used it several times for rice and steaming vegetables. There are very nice features on this rice cooker. The choices for cooking are straight forward and easy to use. The steam outlet is handy and doesn't allow liquid to build up around the outside or base of the unit. It cooks both large and small quantities of rice equally well. My main complaint is that the steamer basket is too shallow, and doesn't allow for steaming larger vegetables, like artichokes, broccoli bunches, cauliflower, etc. It would also be nice to have a recipe book that gave a base line for cooking/steaming foods. (I used my old rice cooker's manual as a base line.) Overall, it does what it's supposed to do (cook rice)and does it well. Since it's made in China (like every other small appliance) I worry about it's reliability, but I don't see any other option for that problem. Last note: The warranty is next to worthless: the purchaser is responsible for shipping to and from the manufacturer should anything break or stop working in the first year....This review is from: Hamilton Beach Digital Simplicity Deluxe Rice Cooker/SteamerHere's my first useage of the Hamilton Beach rice cooker: It took one hour 45 minutes to cook 2 cups of brown rice. (35 minutes passed before the water came to a boil.) When the cooking function came to an end, it advanced to warm and a warning signal of 3 beeps indicated the pot was dry and needed water.I called customer service and the recording informed me to either wait 30 minutes on the line before an agent would receive my call or leave my name and phone number and someone would get back to me. I left my name and number and more than 24 hours passed - no one got back to me. Their customer service is as slow as their rice cooker. The long 30 minute wait infers there may be bigger problems with Hamilton Beach's total product line....This review is from: Hamilton Beach Digital Simplicity Deluxe Rice Cooker/SteamerI actually won this and after going to weight watchers was totally aware of this product. I made spanish rice with brown rice and it was fabulous. No problem with amount of water or time it took to make. I love it. Have to use the steamer now....
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